Delivery & Return

PROCESSING TIME
All items are made within 5 business days.

Estimated shipping times:
USA: 10-15 business days
Europe: 5-10 business days
Canada: 10-15 business days
Other countries: 2-4 weeks
Unfortunately, we can't fully control the shipping process, so we recommend waiting above the specified dates if the parcel is delayed!

We’ll be glad to see you in our shop!
Enjoy your shopping!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at info@borzo.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.