Refund policy

Last updated: July 29, 2026

We want you to be satisfied with your NAZCA WEAR purchase. This Refund Policy applies to products purchased directly through nazcawear.store.

Returns

We have a 14-day return policy. You may request a return within 14 days after receiving your order.

To be eligible for a return, the item must be:

unworn, unused, and unwashed;
in its original condition;
returned with all original tags attached;
returned in its original packaging;
accompanied by the receipt or other proof of purchase.

Items that do not meet these conditions may not be accepted.

Requesting a Return

To request a return, please email info@nazcawear.store and include:

your order number;
the name used to place the order;
the item you would like to return;
the reason for the return;
photographs if the product is damaged, defective, or incorrect.

If your return is accepted, we will provide return instructions and the applicable return address.

Please do not send products back without contacting us first. Items returned without prior authorization may not be accepted.

Return Shipping

Customers are generally responsible for return shipping costs when returning an unwanted item or requesting a different size.

If the item is defective, damaged, or different from the product ordered, NAZCA WEAR will review the situation and provide appropriate return instructions.

Original shipping charges are non-refundable unless the return results from an error by NAZCA WEAR or the item arrived defective or damaged.

We recommend using a trackable shipping service when returning an item. NAZCA WEAR is not responsible for return packages lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item is damaged, defective, or incorrect, contact us as soon as possible at info@nazcawear.store and provide your order number and photographs showing the issue.

We will review the information and work with you to provide an appropriate resolution.

Non-Returnable Items

We cannot accept returns for:

items that have been worn, washed, altered, or damaged after delivery;
items without their original tags or packaging;
personalized or custom-made products;
gift cards;
items marked as final sale, unless they arrived defective, damaged, or incorrect.

Please contact us before purchasing if you have questions about whether a particular item can be returned.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different size or product is to request a return for the original item and place a new order after the return has been accepted.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed after approval.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@nazcawear.store.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@nazcawear.store.

We will make every reasonable effort to cancel the order before it is processed or shipped. However, cancellation cannot be guaranteed once fulfillment has begun.