FAQ
Our products
How does UPF 50+ protection work?
The fabric is specially designed to block up to 98% of UV rays, protecting your skin from sun damage and overheating.
Is it good for very hot weather?
Yes. The breathable fabric allows airflow and quickly wicks away sweat, helping your body stay cool.
Will it develop odor after active use?
No. Silver-ion (Ag+) technology prevents bacteria growth, which is the main cause of odor.
What activities is it suitable for?
Perfect for hiking, fishing, travel, sports, and everyday wear.
How should I wash it?
Machine wash at 30°C. Avoid high heat to maintain fabric performance.
Shipping & Delivery
How long does shipping take?
Standard delivery typically takes 3–5 business days after the order has been dispatched. Order processing usually takes an additional 1–3 business days.
Do you ship internationally?
No. We currently ship to eligible addresses within the United States only.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number or tracking link. Please allow up to 24–48 hours for tracking information to become active.
How long does it take to process an order?
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.
Is shipping free?
Standard shipping currently costs $5. Any free-shipping promotion, when available, will be displayed on our website or applied at checkout.
Returns & Refunds
Can I return the product if I don’t like it?
Yes. You may request a return within 14 days after receiving your order. The item must meet the conditions stated in our Refund Policy.
What condition must the product be in?
The item must be unworn, unused, unwashed, in its original condition, with all original tags attached and in its original packaging. Proof of purchase is also required.
How do I request a return?
Email us at info@nazcawear.store and include your order number, the item you would like to return, and the reason for the return. Please do not send an item back before receiving return authorization and instructions.
When will I receive my refund?
After we receive and inspect the returned item, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.
Do I have to pay for return shipping?
Customers are generally responsible for return shipping costs when returning an unwanted item or requesting a different size. If the item arrived damaged, defective, or incorrect, please contact us so that we can review the situation and provide appropriate instructions.